Please take a moment to familiarize yourself with our store policies to ensure a smooth and enjoyable shopping experience.

1. Product Availability:
All products displayed on our website are subject to availability. If an item becomes out of stock after you place an order, we will notify you promptly and offer alternatives or a full refund.

2. Pricing and Payment:
Our prices are in USD and are exchanged to your local currency depending on your location. Payment is required at the time of placing an order, we accept secure online payments through: Paypal, Debit/Credit cards, Cash On Delivery (For customers in Kuwait), and K-Net Payment links (For customers in Kuwait).

Our prices are subject to change.

3. Order Confirmation:
Upon successful payment, you will receive an order confirmation email containing details of your purchase. Please review the order information and contact us immediately if any changes are required.

4. Cancellation Policy:
If you wish to cancel your order, kindly contact us as soon as possible. Orders can only be canceled before they are processed for shipment.

5. Shipping and Delivery:
We offer international shipping to customers worldwide. For shipping times and costs, please refer to our Shipping and Returns Policy. We are committed to delivering your order to your doorstep as quickly and efficiently as possible.

6. Returns and Exchanges:
In case you receive a damaged item, we offer exchanges within 14 days from the delivery date. Please refer to our Shipping and Returns Policy for detailed instructions on initiating an exchange.

7. Customer Support:
Our dedicated customer support team is here to assist you with any queries or concerns. Don’t hesitate to reach out to us, visit our contact page for more details.

8. Privacy and Security:
Protecting your personal information is of utmost importance to us. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

9. Intellectual Property:
All content on our website, including images, logos, and product descriptions, is the property of Avrel and is protected by copyright laws, with a few exceptions, of some photos provided by a manufacturing party. Unauthorized use or reproduction of any content is strictly prohibited.

10. Amendments to Policies:
We may occasionally update our store policies to reflect changes in our business practices or to comply with legal requirements. Please review our policies periodically to stay informed.

By continuing to use our website and placing orders with Avrel, you agree to abide by these store policies. 

At Avrel, we are dedicated to providing exceptional customer care to ensure your satisfaction and a positive shopping experience. Our Customer Care Policy outlines our commitment to assisting you promptly and professionally. Please review the following guidelines to understand how we handle customer inquiries and concerns:

1. Responsive Communication: We value your time and inquiries, and our customer support team is committed to responding to your messages and emails promptly. We aim to address your questions, concerns, and requests within 24 to 48 hours (excluding weekends and holidays).

2. Support Channels: You can reach out to us through various support channels:

• Contact form on our Contact page.

• Email: You may contact us at info@avrel.co, and we’ll get back to you as soon as possible.

• Send us a direct message on Instagram. @avrel.co

3. Order Assistance: Our customer care team is available to help with any order-related inquiries. Whether you need information about products, order status, or assistance with placing an order, we’re here to guide you through the process.

4. Shipping and Delivery Updates: If you have questions about shipping times, tracking numbers, or delivery updates, please don’t hesitate to ask. We’ll provide you with the latest information to keep you informed about your order’s journey.

5. Returns and Exchanges Support: If you encounter any issues with a damaged item or need assistance with the exchange process, our customer care team will guide you through the necessary steps outlined in our Shipping and Returns Policy.

6. Product Information: We are happy to provide detailed product information, including specifications, sizing, materials, and care instructions, to help you make informed purchasing decisions.

7. Feedback and Suggestions: We value feedback and suggestions to improve our products and services continually. Feel free to share your thoughts with us, and we’ll take your input into consideration.

8. Privacy and Confidentiality: We respect your privacy and handle all customer inquiries with the utmost confidentiality. Your personal information and interactions with our customer care team will be treated with the highest level of security.

9. Resolving Issues: In the rare event of a customer concern or complaint, we are committed to resolving the matter promptly and professionally. Our goal is to ensure your satisfaction and maintain your trust in Avrel.

10. Customer Satisfaction: Your satisfaction is our top priority. We aim to go above and beyond to exceed your expectations and provide a memorable shopping experience.

If you require any assistance, have questions, or need support, please don’t hesitate to contact our customer care team. We look forward to serving you and providing the best possible assistance throughout your journey with Avrel.

We appreciate your business and trust in our brand.

1. Collection of Personal Information: At Avrel, we may collect the following personal information from our customers: names, email addresses, phone numbers, and shipping addresses. This information is collected for the purpose of order processing, customer support, marketing communications, and shipping.

2. Purpose of Data Collection: a. Order Processing: We use your personal information to process and fulfill your orders, ensuring that your purchases reach you accurately and promptly.

b. Customer Support: Your contact details are used to address any inquiries, concerns, or requests you may have, providing excellent customer service.

c. Marketing: We may use your email address to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of these communications at any time upon request.

d. Shipping: We share your shipping address and contact information with shipping companies and other parties necessary to deliver your orders.

3. Data Security Measures: At Avrel, we take data security seriously. We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include encryption, secure storage, and restricted access to personal data.

4. Third-Party Service Providers: We may share your personal information with third-party service providers, such as shipping companies, to fulfill your orders. However, we ensure that these third parties are bound by strict confidentiality and data protection agreements.

5. Cookie Usage: Avrel uses cookies and similar technologies on its website to enhance your browsing experience. Cookies collect non-personal information, such as your browsing preferences and session data, to improve site performance and personalize your interaction with our website.

6. Marketing Communications: We may send you marketing communications via email. However, you have the right to opt-out of these communications at any time by clicking the “Unsubscribe” link in the emails or contacting our customer support.

7. Data Retention: We retain your personal information indefinitely to maintain order records and provide ongoing customer support. However, if you wish to have your data anonymized, you can request it 30 days after your purchase.

8. Age Restriction: Avrel’s website and services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

9. External Links: Our website may contain links to Avrel’s official social media accounts and to our web development agency, Basecore.io. Please note that this Privacy and Safety Policy only applies to information collected on our website. We are not responsible for the privacy practices of external websites.

10. Compliance with Laws: Avrel is committed to complying with all relevant data protection and privacy laws to ensure the safeguarding of your personal information.

If you have any questions or concerns regarding your privacy or safety while using our website, please don’t hesitate to contact our customer support team at info@avrel.co 

We are open to collaborating and offering wholesale deals to resellers. Please contact us for further discussions.