Shipping Policy:
1. Worldwide Shipping: We offer international shipping services to customers worldwide. No matter where you are located, we’ll deliver your order right to your doorstep.
2. Shipping duration and costs
| Shipping Destination | Delivery Time | Cost |
|---|---|---|
| Kuwait | 1-3 days | KWD 2.00 |
| Rest of GCC | 3-7 working days | USD 15.00 |
| Rest of the world | 5-14 working days | USD 18.00 |
4. Order Processing: We process orders within 1 to 2 business days. Made-to-order items require 1-2 weeks extra.
5. Tracking Your Order: You will receive a tracking number via email so you can follow your order’s journey until it reaches your address.
Return & Exchange Policy
1. Damaged or Lost Shipments: In the rare event that your shipment is damaged during transit, we will exchange the item once evidence of the damage during transit is provided. Reach out to our customer support immediately for assistance.
2. Eligibility for Exchange: If you receive a damaged item, you can request an exchange within 14 days from the delivery date. The product must be in its original packaging and unused.
3. Initiate an Exchange: To start the exchange process, get in touch with our customer support team with your name, order number, the item you wish to exchange, and the reason for the exchange.
4. Return Address: Once your exchange request is approved, we’ll provide you with the return address for the damaged item.
5. Condition of Items for Exchange: To be eligible for an exchange, the item must be returned in its original packaging and condition.
6. No Restocking Fee: We don’t charge any restocking fees for exchanges.
7. Returns: For a return request, please contact us.
For any shipping, returns, or exchange-related inquiries, feel free to contact us:
Fill out the contact form on our website: www.avrel.co/contact-us
Email: info@avrel.co